Residential and Business Customers
...Since 1994
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Have a Question?We Have the AnswerIn order to narrow your question, please choose a category: If
you don't see the answer to your question listed on this page, please contact
us so we can give you an answer.
I want to see my current billing statement, how do I do so? If you'd like to see your current bill, simply go here. How do I pay for my account by credit card? You may pay for your account by credit card by either calling us with your credit card information or filling out and mailing in our credit card authorization form. My bill is different than normal, what could cause that? You may have over usage on your account where you've gone over the number of hours in your plan or we may have changed your plan and prorated the difference. If you have further questions please either call or email us. My bill has a line that says "Online Hour" in it. What is that all about? Online Hour is a charge resulting from you going over your plan hours. Each minute is charged one penny per minute. If you routinely go over your plan hours, you may want to upgrade your account. Do I have to mail in the top part of the statement? There's no need to send in the top part of the statement or anything other than your check. Simply write your registration number on the memo line of your check. The registration number is located in the upper right hand corner of the statement. I want to change how I receive my bills, how do I do this? Simply send your request via email to billing@i2k.com I'm
having trouble with my email. What can I do? If I call for support, do I need to be connected to the Internet during the call? You do not need to be connected to the internet while we troubleshoot your problem. Most settings can be seen without being connected.
I'm
having trouble with my Internet connection. What can I do? If I call for support, do I need to be connected to the Internet during the call? You do not need to be connected to the internet while we troubleshoot your problem. Most settings can be seen without being connected. I'm using windows 98 and get a terminal window coming up after I connect. How do I get rid of that? Go into "My Computer" and then Dial-up Networking. Right click on the connection icon you use to connect to the internet. Left click on properties. Click on "Configure" (by the modem icon). Click on "Options" and remove the check mark by "Bring up terminal window after dialing." Click OK and OK again. That will fix it.
Does i2k support Macs? I have a Mac. How can I get help from technical support? I want to use my i2k email account, what program should I use? What web browser should I use on my Mac? I can't get any web pages or my email on my Mac. What should I do? I can't dial up to the Internet with my Mac. What should I do?
If
I sign up for one of your dial-up plans, what happens if I go over the
hours? Why do you limit the hours when other ISPs offer unlimited service? We do this so our lines and ports are available to you when you want them! Since we meter online time, our customers use their time online wisely. At other ISPs, customers with unlimited plans may have a tendency to "park" online and take up ports and lines that others can't use. Is there a charge to change plans? We don't charge anything to change your dial-up plans - upgrade or downgrade at any time! Simply call or email us with your request. Please call or email us to change your password. I'm getting a lot of Spam mail, what can I do about it? We have a Spam filter program that you can sign up for by simply filling out an online form. We'll start you out on a medium strength setting. If you still get Spam we can strengthen the filter or if you aren't getting emails you want we can weaken the filter. I-2000, Inc. |