Providing Fast and Reliable Internet Service for
Residential and Business Customers
...Since 1994
 
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Billing     Email     Internet     Mac     Services
 
If you don't see the answer to your question listed on this page, please contact us so we can give you an answer.
 

Billing Questions

I want to see my current billing statement, how do I do so?

If you'd like to see your current bill, simply go here.

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How do I pay for my account by credit card?

You may pay for your account by credit card by either calling us with your credit card information or filling out and mailing in our credit card authorization form.

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My bill is different than normal, what could cause that?

You may have over usage on your account where you've gone over the number of hours in your plan or we may have changed your plan and prorated the difference.  If you have further questions please either call or email us.

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My bill has a line that says "Online Hour" in it.  What is that all about?

Online Hour is a charge resulting from you going over your plan hours.  Each minute is charged one penny per minute. If you routinely go over your plan hours, you may want to upgrade your account.

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Do I have to mail in the top part of the statement?

There's no need to send in the top part of the statement or anything other than your check. Simply write your registration number on the memo line of your check. The registration number is located in the upper right hand corner of the statement.

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I want to change how I receive my bills, how do I do this?

Simply send your request via email to billing@i2k.com

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E-Mail Questions

I'm having trouble with my email.  What can I do?

Email or call us with details of your problems (getting a server error, can't send out, etc). Check your mail server settings to make sure both the incoming and outgoing mail servers are: mail.i2k.com or mail.i2k.net

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If I call for support, do I need to be connected to the Internet during the call?

You do not need to be connected to the internet while we troubleshoot your problem.  Most settings can be seen without being connected.

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Internet Questions

I'm having trouble with my Internet connection.  What can I do?

Email or call us with details of your problems (takes a long time to connect, getting kicked off, etc). You can also check modemsite for ways to tweak your modem.

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If I call for support, do I need to be connected to the Internet during the call?

You do not need to be connected to the internet while we troubleshoot your problem.  Most settings can be seen without being connected.

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I'm using windows 98 and get a terminal window coming up after I connect.  How do I get rid of that?

Go into "My Computer" and then Dial-up Networking. Right click on the connection icon you use to connect to the internet.  Left click on properties.  Click on "Configure" (by the modem icon).  Click on "Options" and remove the check mark by "Bring up terminal window after dialing."  Click OK and OK again.  That will fix it.

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Mac Questions

Does i2k support Macs?

Yes, we're able to support most Mac internet related issues, ranging from Mac OS 8.6 to Mac OS X 10.3.x

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I have a Mac. How can I get help from technical support?

If you're internet connection is currently working and you have a question, feel free to email our Mac support email address, apple@i2k.com

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I want to use my i2k email account, what program should I use?

In Mac OS 8.6 to Mac OS 9.2, we usually suggest to customers to use Microsoft Outlook Express for Mac. In Mac OS X 10.x, we usually suggest to customers to use Mail. Any POP3 email client will work with our email service, but our technicians may or may not be familiar with it.

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What web browser should I use on my Mac?

In Mac OS 8.6 to Mac OS 9.2, we usually suggest to customers to use the most current version of Microsoft Internet Explorer or Netscape Communicator. In Mac OS X 10.x, we usually suggest to customers to use the most current version of Apple's Safari web browser. Any web browser though should work with our service, but our technicians may or may not be familiar with it.

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I can't get any web pages or my email on my Mac. What should I do?

Make sure you are connected to the Internet and are typing the website address correctly. In almost all versions of Mac OS, applications are able to sense whether or not a connection is available and connect accordingly. 

If the connection is not working, it will have to be manually established. In Mac OS 8.6 to Mac OS 9.2, this is usually done by clicking the Apple and going to "Control Panels" and then selecting "Remote Access". In Mac OS X 10.x, you may or may not have a little telephone icon by the Time, if so, click on it and click "Connect". If neither of these methods work, call us.

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I can't dial up to the Internet with my Mac. What should I do?

Verify all cables are properly connected to your computer and make sure that the telephone line has a dial tone. If neither of these have helped, your computer will require some extra help and you need to call us.

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Services Questions

If I sign up for one of your dial-up plans, what happens if I go over the hours?

We charge one cent per minute for any time you go over your plan hours.  If you find yourself continually going over your plan hours, you should consider upgrading to the next plan.

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Why do you limit the hours when other ISPs offer unlimited service?

We do this so our lines and ports are available to you when you want them!  Since we meter online time, our customers use their time online wisely. At other ISPs, customers with unlimited plans may have a tendency to "park" online and take up ports and lines that others can't use.

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Is there a charge to change plans?

We don't charge anything to change your dial-up plans - upgrade or downgrade at any time!  Simply call or email us with your request.

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How can I change my password?

Please call or email us to change your password.

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I'm getting a lot of Spam mail, what can I do about it?

We have a Spam filter program that you can sign up for by simply filling out an online form.  We'll start you out on a medium strength setting.  If you still get Spam we can strengthen the filter or if you aren't getting emails you want we can weaken the filter.

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I-2000, Inc.
2439 Byron Center Ave., S.W. 
Wyoming, MI 49519
(616) 532-8425 or 888-234-4254
Fax: (616) 531-7584 - Email: office@i2k.com